Privacy Policy

The data controller responsible for your personal data is Joyce & Co AG, Roosstrasse 53, 8832 Wollerau, Schwyz, Switzerland. For any privacy-related questions, contact sales@joyceandgirls.com.

• Newsletter sign-up: name and email address, used to send marketing communications about new collections, campaigns, and brand news. You can unsubscribe at any time via the link in any newsletter email.
• Orders (online shop): name, billing and delivery address, email address, telephone number, and payment information (processed by our payment provider), used to process, fulfil, and support your order, including returns and exchanges.
• Contact and showroom inquiry forms: name, company/store name, email address, telephone number, and optionally website and Instagram handle, used to respond to wholesale, stockist, and general inquiries.
• Cookies and analytics: technical and usage data collected via cookies and similar technologies, used to operate the Site, remember preferences, and understand how visitors use the Site (see Section 5).

• To process and fulfil orders, and handle returns and exchanges (performance of a contract).
• To respond to contact, showroom, and wholesale inquiries (performance of a contract or legitimate interest in responding to inquiries).
• To send newsletters and marketing communications, where you have signed up (consent, which can be withdrawn at any time).
• To operate, secure, and improve the Site, and to understand how it is used (legitimate interest, or consent where required for non-essential cookies).
• To comply with legal obligations, for example accounting and tax record-keeping (legal obligation).

• Service providers who support our operations, such as payment processors, shipping/logistics providers, email marketing platforms, and website hosting/analytics providers, acting on our instructions.
• Wholesale stockists, only where relevant to fulfil a specific trade relationship you have initiated.
• Authorities, where required by law.

We do not sell your personal data to third parties.

The Site uses cookies and similar technologies for essential site functionality (e.g. shopping cart, navigation), as well as the following:

• Google Analytics — to understand how visitors use the Site (analytics).
• Meta Pixel — to measure and improve the effectiveness of our advertising on Meta platforms (advertising).
• Klaviyo — to support our email marketing, including newsletter sign-ups and order-related communications (marketing).

Where required by law, we will request your consent before placing non-essential cookies (analytics and advertising) via a cookie consent banner on first visit. You can change your preferences at any time.

As Joyce & Girls works with customers, stockists, and service providers across Europe and internationally, your data may be processed in countries outside Switzerland or the European Economic Area. Where this occurs, we take appropriate steps to ensure your data remains protected in line with applicable data protection law.

We retain personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements (for example, Swiss accounting law generally requires records to be kept for 10 years).

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data, to object to certain processing, and to data portability. To exercise these rights, contact us at sales@joyceandgirls.com. If you are located in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority; in Switzerland, the relevant authority is the Federal Data Protection and Information Commissioner (FDPIC).

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised.